FAQ

Signing up

  • How do I set my account to import my transactions?
    Follow the prompts to link your bank or credit card. You will be asked to enter your account credentials. Once set up, we’ll send you notifications when your expenses are reading to be swiped.
  • How do I register my card for cash back?
    You can register one or many card through the app. Once registered, every time
    you shop at a participating location using a registered card you get rewarded with instant cash back.
  • How many cards can I register for cash back?
    SPENT lets you link as many eligible credit and debit cards as you’d like. We have a partnership with Empyr who operates the technology that powers the cash back. If the card you’re registering is enrolled in another Empyr-operated program, you will be prompted to register another card for the SPENT Cash back program or deactivate your card in the other Empyr-operated program.

My Account

Security

About Spent

Cash back

  • How can I earn cash back?

    SPENT offers cash back in two way. First earn automatically at thousands of restaurants and local shops across the US as well as a growing list of national brands. Just pay with your registered debit or credit card at participating locations and SPENT will send you an instant notification with the cash back amount. The second way to earn is online on thousands of your favorite sites. Simply shop through the SPENT app or site to earn cash back – from hotel and car rental to ticket to live events, business service and your favorite e-retailers.

    When you pay at eligible locations using your registered payment card you will be notified about cash back you’ve earned soon after your registered card is used for payment. You can also earn cash back on qualifying purchases made online with your registered card through the SPENT app and site. From hotel and car rental to ticket to live events, business service and your favorite e-retailers.

  • Where’s my cash back?

    You can see your cash back balance within the my profile section on the app. Each cash back purchase is listed with the amount and date when the cash back will be available to redeem.
  • How much do I have to spend to receive rewards or cash back?

    There is no minimum spend required to earn or redeem your rewards. You start earning cash back for your first qualifying purchase with your registered card at participating locations. Cash back earn details are included in the offer details.
  • Do I receive a notification when I earn cash back?

    You will get a notification through the SPENT app when you earn cash back. Your total cash back is tracked within the app. Make sure you allow SPENT to send you notifications, so we can keep you posted on your cash back.
  • I requested cash back payment to my PayPal account. How long until it’s in my account?

    The payment itself is close to real time. Depending on your PayPal settings, you may be
    required to accept the payment manually. If there are actions required you will receive an email from Paypal with instructions.
  • How do I cancel my travel booking?

    Since we’re a third party, you’ll use the confirmation code from your booking confirmation email to cancel any bookings made in error. Directly contact the site you booked on to cancel or modify your reservations.

Expense management

  • How do I create folders to organize my documents?

    With the menu bar on the app select Browse Folders, then tap create folder on bottom of screen to add a new folder. You can also designate that folder as your default before saving it.
  • How can I create expenses for cash purchases?

    To create an expense from a cash purchase, snap an image of the receipt to create the transaction. No receipt? No problem, just tap “New cash expense” to manually enter details into the expense editor.
  • Why was my expense rejected?

    Open the expense to read the rejection explanation from the approver. If more
    information is needed, we recommend you contact the approver directly for more details. We’re currently working on a way for you to speak directly to your approver within app.
  • I deleted an expense or report by accident. How can I get it back?

    Woops! Luckily all deleted expenses can be found in your trash folder, found in the folder view. Open the trash folder to open the deleted expense you want to see. Tap the restore
    icon to return it to the home view.
  • I put an expense in wrong folder

    You can re-categorize an expense in the expense detail screen.
  • Where can I find an image of a receipt I snapped and saved?

    You can retrieve receipt images in your profle under image gallery. Alternatively, open the associated expense and click “edit” then “choose receipt image” to link the desired image.

Exporting

  • What is Quickbooks integration?

    If you use Quickbooks Online we can automatically send payment transactions made with built-in reimbursement directly to your Quickbooks accounting system. Details of the expenses being reimbursed will be recorded in Quickbooks Online. Currently integration is available for Quickbooks Online only.
  • How do I enable Quickbooks?

    Enabling Quickbooks Online is simply. First enable and configure built-in reimbursement on your SPENT dashboard. From there follow the prompts on our integrations page. Allow SPENT to access your Quickbooks account, then pick the specific bank account in Quickbooks you want to use for reimbursement. Then map SPENT categories to specific general ledger accounts in Quickbooks online and you are ready to go.

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