Follow the prompts to link your bank or credit account. You will be asked to enter your card number followed by your user name and password for that account. Once you have an account registered you will be eligible to earn cash back and your transaction will be imported into the app so you can track and organize your purchases.
How do I register for cash back?
How many accounts can I register for cash back?
We recommend you register all your credit and debit accounts so you can earn on all your non-cash purchases.
I’m getting an error when I try to enter my account credentials?
There are a few reasons your account user name and password may not go through. You may not be entering the most recent user name/password (we know its hard to keep them all straight!). Or on occasion there is an issue making a connection with the bank which can cause an error. If your having trouble you can try another account because we encourage you to add all your credit and debit accounts to maximize your cash back earning!
How does SPENT ensure my information remains secure and private?
What transaction information does SPENT import?
Does PayPal share my card information, account information etc. with SPENT?
No. PayPal does not share any confidential information about your card or account with us.
My SPENT account
I forgot my username or password. What now?
Forgot your password? Click the forgot password link from the login page and follow the prompts to reset the password. If you can’t recall your username shoot us an email at email@example.com and we’ll help you get back in.
Does my account ever expire?
Your account will not expire.
Can I change my email address?
Yes. We are happy to help you change your email. Simply send your current and new email to us via the contact us or firstname.lastname@example.org and we will update that for you.
How many banks are partnered with SPENT?
We are partnered with over 19,000 banks. Stay tuned, as we are working on including European banks soon.
Does SPENT have a referral program?
We don’t today, however, we’ve gotten many requests for this and are working on it so stayed tuned!
How do I create folders to organize my documents?
From the menu bar on the app select Browse Folders, then tap create folder on the bottom of the screen to add a new folder.
I put an expense in wrong folder
You can re-categorize an expense in the expense detail screen.
Pay in Store and Gift Card Purchases
How does Pay in Store work?
When you choose to Pay in Store, you specify the amount you want to pay, which credit card you want us to charge and whether we should use your available cash back balance. The SPENT App will then issue you a bar code or gift card number and PIN you can hand in to the cashier. The store gift cards can be used as the form of payment instead of a credit card. By paying this way, you can earn extra cash back.
How does Purchase Gift Card work?
When you choose to Purchase Gift Card, you specify the amount of the gift card, the credit card you want us to charge, whether we should use your available cash back balance. We will then issue you a gift card number and PIN you can use online, in-store or send via email. These gift cards can be used as the form of payment instead of a credit card. By purchasing a gift card this way, you can earn extra cash back.
What if I want to return the gift card?
Gift cards are non-refundable. Once purchased, they have to be used in the applicable store before the expiration date.
What if I need to return items purchased this way?
Your refund will generally be issued to the same or a new store gift card and can be used again at the applicable store.
Are there any limits of how much I can spend this way?
Each store may have a minimum and maximum $ amount you can purchase using Pay in Store or Purchase Gift Card. In addition, SPENT has a monthly limit of $2,000 for all gift card purchases.
Can I select my room type?
Yes, each hotel lists available rooms so that planning your stay is effortless.
Can I book multiple rooms?
You may only book one room per reservation. However, if you need more than one room you can make as many reservations as you need.
Can I add additional guests to an existing hotel reservation?
Adding more guests to a reservation is simple. While booking you can change the number of people in your party and this will change the size and layout of rooms available. If you would like to edit a reservation after you book you may contact the call center at 833-SPENTAPP (833-773-6827)
I’ve just booked an online hotel reservation. Where is my confirmation?
At the end of the transaction, you will see a confirmation number. You will receive an email confirmation as well.
Are the hotel rates in US dollars?
Yes. All rates are in US dollars.
If I need help during my trip, who should I contact?
Should you need additional assistance, contact customer support at 833-SPENTAPP (833-773 6827) or via contact us page.
I need to change or cancel my airline reservation. How do I do this? How do I switch flights?
SPENT does not offer flight reservations. However if you booked through one of our travel partners like Priceline or Virgin America, you will need to contact them directly.
I made a car reservation on-line, do I get a confirmation voucher?
SPENT does not offer car rental reservations. However if you booked through one of our travel partners, you will receive confirmation directly from them.
When will I be charged for my hotel reservation?
You will be charged once you’ve booked your reservation.
Can I earn hotel points?
Points or rewards are not automatically earned when the reservation is booked through SPENT Travel. To confirm the earn policy please contact the hotel directly.
Can I apply my cash back balance towards my hotel bill?
Sorry, not at this time. But we know it’s a great idea and will be adding that feature in the future.
When will I see the cash back earned from my trip in my account?
You will see the cash back pending in your cash back account after purchase and the cash back will become available to redeem 30 days after your check out.
Does SPENT offer travel insurance?
No, SPENT does not offer travel insurance at this time. However, we recommend reviewing your credit cards benefit details as many offer travel insurance as a card benefit.
Are hotel fees included?
Fees are generally included in the purchase. In the event a property does collect fees on-site that will be disclosed with the booking details.
Which credit cards do you accept?
We accept Visa, MasterCard, American Express, Discover, Diners and JCB.
How do I cancel my reservation?
You may cancel your trip via the app, or by contacting the call center at 833-SPENTAPP (33-773-6827)
Can I see my trip history?
Yes. Visit «My Trips» through the app or website.
I cancelled my trip. When can I expect my refund?
All refunds are issued immediately and will be available once your bank posts to your account.
What is your cancellation policy?
Cancellations differ for each reservation and are determined by the hotel. Cancellation policies will be shown at the time of booking.
How can I earn cash back?
Once you link an eligible credit or debit account you are ready to go. You will have a selection of available offers right on the home screen along with all the shops and restaurants nearby with a SPENT cash back offer.
Where’s my cash back?
You can see your cash back balance right on the home screen. To see your cash back details go to your profile and each each cash back purchase amount is listed.
How much do I have to spend to receive rewards or cash back?
There is no minimum spend required to earn or redeem your cash back. You start earning cash back when you make your first qualifying purchase with your registered card at participating locations.
I requested cash back payment to my PayPal account. How long until it’s in my account?
The payment itself is close to real time. Depending on your PayPal settings, you may be required to accept the payment manually. If there are actions required you will receive an email from Paypal with instructions.
Is there a minimum I can redeem?
Yes, today you can redeem your cash when you have $20 available.
How often do I need to activate an offer?
Only certain types of offers require activation and once activated an offer will remain active for the life of the offer.